Your satisfaction is important to us! Returns on in-store items will be accepted up to 7 days from date of purchase. Special Orders or Online Only Items are subject to a 20% restocking fee.  Due to the nature of the product, no returns on custom upholstery. Cancellations on special orders may be made at no charge if product has not been shipped. Contact us at 248-572-7502 for any questions or email michelle@bluivydesign.com or patty@bluivydesign.com